1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including your first and last name, telephone number, email address, mailing address, property or claim information, relationship to a property owner or estate, communication preferences, documents, and other information needed to respond to your inquiry or evaluate a potential claim.
Information from Public and Third-Party Sources
In connection with our asset-reclamation work, we may obtain information from public records, county or state records, court records, treasury records, property records, researchers, investigators, attorneys, service providers, and other lawful sources.
Website and Device Information
Our website or hosting providers may automatically receive technical information such as IP address, browser type, device type, referring pages, pages viewed, and approximate location derived from an IP address. Essential cookies or similar technologies may be used to operate and secure the website. If analytics or advertising technologies are added, this Policy will be updated as appropriate.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and provide requested information.
- Conduct preliminary research and determine whether a potential claim may exist.
- Verify identity, ownership, heirship, authorization, and eligibility.
- Prepare, submit, administer, and follow up on claims after authorization.
- Communicate with you about documents, deadlines, status updates, and services.
- Send marketing communications when you have consented or when otherwise permitted by law.
- Prevent fraud, protect rights and property, maintain security, and troubleshoot the website.
- Comply with legal, regulatory, contractual, tax, accounting, and recordkeeping obligations.
- Improve our website, services, communications, and business operations.
3. How We Disclose Information
We may disclose information as reasonably necessary to:
- County, state, court, treasury, bankruptcy, or other government offices involved in a claim.
- Attorneys, investigators, researchers, notaries, document processors, title professionals, and other professionals assisting with authorized services.
- Website hosts, communications providers, form processors, customer-management providers, security providers, and other vendors that support our operations.
- Professional advisers, insurers, auditors, accountants, and legal counsel.
- Law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud.
- A successor or potential successor in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to appropriate protections.
We do not sell or rent personal information. We do not sell telephone numbers or share SMS consent with third parties for their own marketing purposes.
4. Text Messages and Email
If you consent to SMS notifications or marketing messages, message frequency may vary and message and data rates may apply. You may reply STOP to unsubscribe from marketing texts at any time. You may reply HELP for assistance or contact us using the information below. Transactional or service-related communications may continue when reasonably necessary to respond to an inquiry or administer an active service relationship, as permitted by law.
You may unsubscribe from marketing emails using the unsubscribe instructions in the message or by contacting us. Opting out of marketing does not prevent necessary service or legal communications.
5. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, administering claims, maintaining business and legal records, resolving disputes, preventing fraud, and complying with law. Retention periods vary based on the information, the relationship, and applicable requirements.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission method, or storage system can be guaranteed completely secure. Please do not send highly sensitive information through an ordinary contact form or unsecured email unless specifically requested through an approved secure method.
7. Your Choices and Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, deletion of, or information about certain personal information. You may also have the right to limit or object to certain uses or disclosures and to appeal a denied request.
To submit a request, email claims@narsg.com. We may need to verify your identity and authority before processing a request. Authorized agents may be required to provide proof of authority. We will not unlawfully discriminate against you for exercising an applicable privacy right.
8. Children’s Privacy
This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information, please contact us so we can review and address the matter.
9. Third-Party Websites
Links to government agencies and other third-party websites are provided for convenience. Their privacy and security practices are governed by their own policies, not this Policy.
10. State-Specific and Financial-Privacy Requirements
Additional state or federal privacy notices may apply depending on the nature of the information, the services provided, and your location. If National Asset Reclamation Specialists Group becomes subject to a law requiring a supplemental notice, we will provide that notice as required.
11. Changes to This Policy
We may update this Privacy Policy when our practices, services, technology, or legal obligations change. The updated Policy will be posted on this page with a revised effective date.
12. Contact Us
Questions, requests, or concerns about privacy may be sent to claims@narsg.com.